Which Jack do I plug into?
Depending on what dorm you are in, it will either be the black colored jack labeled "data" or it will be the blue colored jack.
Can I use a modem in my room?
No. Most rooms have digital handsets, and are not equipped to accept modems.
Why doesn´t my Ethernet patchcord work?
Is it an ethernet patch cord or is it a telephone cord? Ethernet patch cords are wider than telephone cords. The two are typically not interchangeable. Make sure you are using a Category 5 ethernet patch cord to connect your computer.
How do we connect many students into 1 jack?
Most rooms should have adequate ports to support the number of students in a particular room. In some cases there is a shortage of jacks and a network technician needs to come to the room to make a change. Place a request at webhelpdesk.conncoll.edu or dial ext. 2698 (Media Services) for more information regarding this.