Administrator Access



Authorized users with Administrator Access MUST abide by the following requirements:

  • Respect the privacy of others.
  • Comply with college computing policies, state and federal laws.
  • Use administrative login(s) only when necessary and not for everyday use.
  • Follow software/hardware installation best practices including: insure licensing requirements are satisfied before installing software; maintain purchase records if buying software on your own; keep software and operating system versions consistent with the college’s standard configuration.
  • Never assign an unauthorized user Administrator Access unless discussed with the Computer Support Services Manager.
  • Ensure that software, anti-virus and operating system updates are always current.

Authorized users with Administrator Access must be able to perform the following tasks:

  • Find the name and IP Address of the workstation. 
  • Set up printers and diagnose general printer problems
  • Diagnose network problems, i.e. identify a dead Ethernet port by swapping cables.
  • Assist general users with connecting to a nearby Uniflow printer or sending an email with attachment to camelprint@conncoll.edu as a workaround when the department or desktop printer is unavailable.
  • Verify that all Windows Updates have been applied to a workstation by using Windows Update.
  • Check workstation backups to ensure that the data is being backed up and ensure general users are frequently backing up their data.
  • Create desktop shortcuts for general users.
  • Confirm that spyware / toolbars exist on a workstation (hints: popup ads all the time, extra toolbars in IE, default homepage changed).
  • Understand how to navigate through files and directories on a workstation using Windows Explorer.
  • Report system problems (checking system status page, submitting a computer issue or service request via Web Help Desk at http://webhelpdesk.conncoll.edu, etc.).

If you need assistance with any of the above requirements or tasks, please contact the IT Service Desk at x4357.