Administrator Access

Authorized users with Administrator Access MUST abide by the following requirements:

  • Respect the privacy of others.
  • Comply with college computing policies, state and federal laws.
  • Use administrative login(s) only when necessary and not for everyday use.
  • Follow software/hardware installation best practices including: insure licensing requirements are satisfied before installing software; maintain purchase records if buying software on your own; keep software and operating system versions consistent with the college’s standard configuration.
  • Never assign an unauthorized user Administrator Access unless discussed with the Computer Support Services Manager.
  • Ensure that software, anti-virus and operating system updates are always current.

Authorized users with Administrator Access must be able to perform the following tasks:

  • Find the name and IP Address of the workstation. 
  • Set up printers and diagnose general printer problems
  • Diagnose network problems, i.e. identify a dead Ethernet port by swapping cables.
  • Assist general users with connecting to a nearby Uniflow printer or sending an email with attachment to as a workaround when the department or desktop printer is unavailable.
  • Verify that all Windows Updates have been applied to a workstation by using Windows Update.
  • Check workstation backups to ensure that the data is being backed up and ensure general users are frequently backing up their data.
  • Create desktop shortcuts for general users.
  • Confirm that spyware / toolbars exist on a workstation (hints: popup ads all the time, extra toolbars in IE, default homepage changed).
  • Understand how to navigate through files and directories on a workstation using Windows Explorer.
  • Report system problems (checking system status page, submitting a computer issue or service request via Web Help Desk at, etc.).

If you need assistance with any of the above requirements or tasks, please contact the IT Service Desk at x4357.