The MISO (Measuring Information Service Outcomes) Survey is a quantitative measurement instrument that helps library and technology organizations in higher education evaluate student, faculty and staff perceptions of the services they provide. Connecticut College Information Services is pleased to announce that the 2018 survey found high satisfaction ratings across the board. Faculty, staff and students gave a mean satisfaction rating of at least 3 of 4 to more than 98 percent of library and technology services. Also, when asked about IS staff friendliness, responsiveness, reliability and knowledgeability, all staff areas received a mean rating of at least 3.7 of 4.  

Other key findings included:

  • Satisfaction ratings have improved from 2016-2018 for availability and performance of wireless access on campus, CamelWeb, and in the overall mean satisfaction rating for all groups surveyed.
  • Faculty, staff and students are interested in learning about online safety, computer maintenance, evaluation of information, and productivity software.
  • Improvements over 2016 among students and faculty with numerous aspects of the physical library space.
  • Faculty and students rated physical and digital library collections and technology used in courses and classrooms highly in importance to teaching and learning.

Please see the 2018 Miso Survey Results for a more complete look at the findings.

Connecticut College has been participating in this survey on a roughly biannual basis since 2006; this ongoing participation helps us evaluate services on a longitudinal basis. The survey is administered by a nonprofit group headquartered at Bryn Mawr College.

More about the MISO Survey, including contact information for the survey providers and a list of 2016 participating institutions, can be found here ( For more information about the MISO Survey on campus, contact Ariela McCaffrey, research support and outreach librarian,, or Lee Hisle, vice president of Information Services and librarian of the College, at 860-439-2650 or by email.