The MISO (Measuring Information Service Outcomes) Survey is a quantitative measurement instrument that helps library and technology organizations in higher education evaluate student, faculty and staff perceptions of the services they provide. Connecticut College Information Services is pleased to announce that the 2016 survey found high satisfaction ratings across the board. Faculty, staff and students gave a mean satisfaction rating of at least 3 of 4 to more than 98 percent of library and technology services. Also, when asked about IS staff friendliness, responsiveness, reliability and knowledgeability, all staff areas received a mean rating of at least 3.5 of 4.
- Across-the-board improvements over the 2014 survey in satisfaction ratings for Overall Computing Services and the IT Service Desk, and significant improvements in staff ratings for the IT Service Desk.
- Improvements over 2014 among students and faculty with numerous aspects of the physical library space.
- Higher ratings from students and faculty for core library services than those of a group of peer institutions.
- High interest in learning more about information security.
- Increases in both the importance of and satisfaction with CamelWeb.
Connecticut College has been participating in this survey on a roughly biannual basis since 2006; this ongoing participation helps us evaluate services on a longitudinal basis. The survey is administered by a nonprofit group headquartered at Bryn Mawr College.
More about the MISO Survey, including contact information for the survey providers and a list of 2016 participating institutions, can be found here. For more information about the MISO Survey on campus, contact Fred Folmer, research and instruction librarian/special projects coordinator for IS, at 860-439-2272 or by email, or Lee Hisle, vice president of Information Services and librarian of the College, at 860-439-2650 or by email.