The MISO (Measuring Information Service Outcomes) Survey is a quantitative measurement instrument that helps library and technology organizations in higher education evaluate student, faculty and staff perceptions of the services they provide. Connecticut College Information Services is pleased to announce that the 2022 survey found high satisfaction ratings across the board. Faculty, staff and students gave a mean satisfaction rating of at least 3 of 4 to more than 98 percent of library and technology services.
Other key findings include:
- Mean satisfaction ratings have remained above a 3.5 for all groups surveyed.
- Faculty gave the following services the highest satisfaction rating of 3.9: circulation, ILL, library liaisons,
course reserves, reference, and the newest services: chapter digitization and book request & pick up.
- Staff average trait ratings (friendliness, knowledgeability, reliability and responsiveness) for all IS teams have remained above 3.6 out of 4 since 2018.
- Mean satisfaction ratings for students have remained the same or improved since 2020. The mean satisfaction
rating for “performance of wireless on campus” has the highest improvement with 62% of students satisfied
or somewhat satisfied in 2022.
Please see the 2022 Miso Survey Results for a more complete look at the findings.
Connecticut College has been participating in this survey on a roughly biannual basis since 2006; this ongoing participation helps us evaluate services on a longitudinal basis. The survey is administered by a nonprofit group headquartered at Bryn Mawr College.
More about the MISO Survey, including contact information for the survey providers and a list of 2016 participating institutions, can be found at misosurvey.org. For more information about the MISO Survey on campus, contact Ariela McCaffrey, assistant director of research support, firstname.lastname@example.org, or Lee Hisle, vice president of Information Services and librarian of the College, at 860-439-2650 or email@example.com.