Information Services Technical Support provides communications services to the College in a wide range of areas. The IT Service Desk is usually a good place to start for computer help and networking problems.

  • The IT Service Desk is located in the lower level of Shain Library.
  • Phone: (860) 439-HELP (4357)
  • Web Help Desk
  • Google Chat:
  • For campus telephone support, please call x3663 (FONE)

Hours of Operation

Academic Year:
Monday - Thursday: 9:00 AM - 5 PM, 7 PM - 10 PM
Friday: 9:00 AM - 5 PM 
Sunday: 4 PM - 10 PM
After Hours Support: Self Service,

Extended hours will be in place during final exams.

Academic and Summer Breaks:
Monday - Friday: 9 AM - 4 PM


What to Bring

Before you contact the IT Service Desk or visit us at the walk in center, please review this list so you know what you are required to bring with you.

ServicePlease Bring with You:

Password Reset (Camelweb and Google only)

*Banner password reset requests should be submitted online at

In person - You must answer your security question or show a photo ID

Phone - Answer your security question

Manager’s discretion if neither security question nor ID is available

Connectivity Issues

Device requiring connectivity

E-mail Setup (college email)

Mobile Device

Map Network Drive

Computer & power cord

Software Installation

Computer & power cord

Anti-Virus Installation

Computer & power cord

Virus Scan

Computer & power cord

Virus Removal

Computer & power cord

Reformat/Restore Computer / Install Operating System

Computer & power cord

*Students - please bring the install disc with you for installation