Conflict Resolution and Ombuds Services

The mission of Conflict Resolution and Ombuds Services is to support faculty and staff, and to promote a conflict responsive workplace at Connecticut College. 

Staff and faculty ombudspersons are available to assist in the management of workplace conflicts, and may provide informal and confidential* guidance, support, information and referrals.

Our Staff Ombudsperson is neutral and independent; which means that there is no allegiance to any college department or office. The Ombudsperson serves as an independent advocate for fairness and the betterment of the college.

What does an ombudsperson do?

Ombudspersons provide informal support in resolving conflicts in the workplace, including issues of equity, fairness, or interpersonal challenges.  The ombudsperson will talk with you “off the record” to brainstorm ideas and help you decide how best to move forward. 

If you decide to take formal steps, another important aspect of working with an ombudsperson is finding referrals to appropriate formal resources, both on campus and off campus. Examples of formal resources might include human resources, Title IX, faculty grievance processes, or EAP.

The ombudsperson also tracks issues that matter to our staff and faculty.  The ombudsperson uses this information to make important recommendations to the President, Senior Administrators, and Department Heads that guide the College in a positive direction.  By visiting your Ombudsperson, you can provide valuable confidential* feedback to the College.

What doesn’t an ombudsperson do?

Since the ombuds is an informal resource, the ombudsperson doesn’t take any formal action.  The ombuds doesn’t discipline staff or faculty, or make policy changes.