Camel Card Holder Agreement
Connecticut College Camel Card ID Card Policy and Card Holder Responsibilities
The purpose of this policy is to outline the responsibilities and requirements of eligible card holders of the Camel Card. This policy applies to any individual who is issued an official College identification card, known as the Camel Card.
The Camel Card is the official identification card at Connecticut College. The issuance of the active Camel Card will be based upon the individual’s primary affiliation with the College. At any given time, an individual can only have one active Camel Card. Students shall show their identification card when requested to do so by College officials performing their duties and who identify themselves and state the reason for their request. The Camel Card remains the property of Connecticut College at all times. Card holders are subject to card terms and conditions. To protect the card, it should be treated with the care as one would a driver’s license or credit card. The card is not transferable. Only the person pictured on the front of the Camel Card will be allowed to use the card. Unauthorized use, sharing, alteration or duplication for any purpose will result in immediate confiscation of the card and may result in disciplinary or legal action.
Card Holder Responsibilities
All individuals issued a Camel Card must agree to the terms and conditions below. The card holder is responsible for use of the card in accordance with the instructions at all locations where the card is accepted. The card holder is responsible for maintaining a valid Camel Card that is in proper working condition.
The Camel Card is the access device for the Camel Cash account. The card must be presented at the time of purchase and shall be the only means of accessing the participant’s Camel Cash account. The card holder may be required to sign a receipt for goods received. If the point of sale terminal is equipped to provide a receipt, the card holder will either receive a receipt as a matter of course or upon request. It is the card holder’s responsibility to ensure that the receipt is correct.
The Camel Card acts as a stored value account, not as a credit card. No negative balances, cash withdrawals or cash advances are permitted. Account balances do not accrue interest or other earnings. For continuing card holders, Camel Cash remaining at the end of a semester will automatically be rolled over to the next semester. Card holders may request a printout of their account history by visiting the Camel Card Office in the College Center at Crozier-Williams.
At Dining Services locations, meal plans and Dining Dollars are automatically assessed first. If sufficient funds are not available in a contracted meal or Dining Dollars account to satisfy a transaction, the system will automatically charge the Camel Cash account. Following automatic charging, if an account still does not have sufficient funds to complete the transaction, the remaining balance will need to be paid with cash.
Cards will be issued only to students and staff who present a valid photo ID at the time of issuance. An acceptable source of identification includes a valid passport, military ID, a driver’s license or a valid state identification card. As this is an identification card, full facial photographs are required. Applicants are not permitted to wear any article of clothing or eyewear that obscures his/her physical features.
Proper Card Care and Card Replacement
It is the card holder’s responsibility to take good care of their Camel Card. Storing the card in a protective card case will lessen the risk of damage to the magnetic strip on the back of the card. A $25 replacement charge will be assessed for all non-functioning Camel Cards that are determined to be caused by improper care and handling. The charge will automatically be assessed to a card holder presenting a non-functioning card that has been tampered with (including but not limited to hole-punched, gouged, and broken with a vertical or ragged break) regardless of the overall condition of the card. If a Camel Card is non-functioning as a result of normal use caused by swiping the card through authorized equipment, the Camel Card Office will replace it at no charge. The non-functioning card must be surrendered at the time of replacement. Upon issuance of a replacement card, remaining balances will be transferred to the new Camel Card.
Lost or Stolen Cards
The College is not liable for lost or stolen cards. The card holder is responsible for unauthorized transactions resulting from the loss or theft of his/her card.
Lost or stolen cards should be immediately reported and then deactivated. This can be done by calling the Camel Card Office during business hours at (860) 439-2250. There is a $25 replacement fee assessed for lost or stolen cards.
Closing an Account
Camel Cards become invalid upon termination of affiliation with the College and must be surrendered upon request. All accounts will be closed automatically. Upon withdrawal, graduation or termination of employment from the College, balances remaining on the Camel Cash account will be applied to the participant’s Student Account/Accounts Receivable Account to settle any outstanding amounts owed to the College. If a credit balance remains on the Student Account/Accounts Receivable Account after settlement of any outstanding balances, refunds will be issued in accordance with College policy.
Receiving a Refund
Upon withdrawal, graduation or termination of employment, refunds must be requested either in person at the Camel Card Office or in writing to:
Camel Card Office
270 Mohegan Ave.
New London, CT 06320
Written requests for refunds must include the account holder's name and identification number found on the camel card. All refund checks will be mailed to the permanent address on record with the College, unless the request is made in person, and will take 1-2 weeks to process from the date of receipt. Refunds will not be issued for accounts less than $1.00. If no refund is requested within one year, funds will be forfeited to the College.
Camel Card Office
College Center at Crozier-Williams