Use of the Camel Card is governed by the College’s Camel Card Holder Agreement detailed below. Use of the Camel Card constitutes acceptance of all Camel Card policies, terms and conditions.
Connecticut College Camel Card ID Card Policy and Card Holder Responsibilities
The purpose of this policy is to outline the responsibilities and requirements of eligible Camel Card holders. This policy applies to any individual who is issued an official College identification card, known as the Camel Card. The College reserves the right to change the terms and conditions without notice.
The Camel Card is the official identification card at Connecticut College. The issuance of the active Camel Card will be based upon the individual’s primary affiliation with the College. At any given time, an individual can only have one active Camel Card. Students shall show their identification card when requested to do so by College officials performing their duties, and who identify themselves and state the reason for their request. The Camel Card remains the property of Connecticut College at all times. Card holders are subject to card terms and conditions. The card should be protected and treated as one would a driver’s license or credit card. The card is not transferable. Only the person pictured on the front of the Camel Card will be allowed to use the card. Unauthorized use, sharing, alteration or duplication for any purpose will result in immediate confiscation of the card and may result in disciplinary or legal action.
Card Holder Responsibilities
The card holder is responsible for use of the card in accordance with the instructions at all locations where the card is accepted.
The card holder is responsible for maintaining a valid Camel Card that is in proper working condition.
The Camel Card is the only means of accessing a participant’s Camel Cash account and must be presented at the time of purchase. The card holder may be required to sign a receipt for goods and/or services received. If the point of sale terminal is equipped to provide a receipt, the card holder will either receive a receipt as a matter of course or upon request. It is the card holder’s responsibility to ensure that the receipt is correct.
The Camel Card acts as a stored value account, not as a credit card. No negative balances, cash withdrawals or cash advances are permitted. Account balances do not accrue interest or other earnings. For continuing card holders, Camel Cash remaining at the end of a semester will automatically be rolled over to the next semester. Card holders may request a printout of their account history by visiting the Camel Card Office in the College Center at Crozier-Williams.
At Dining Services locations, meal plans and Dining Dollars are automatically deducted first. If sufficient funds are not available in a contracted meal or Dining Dollars account to satisfy a transaction, the system will automatically charge the Camel Cash account. Following automatic charging, if an account still does not have sufficient funds to complete the transaction, the remaining balance will need to be paid with cash.
Cards will be issued only to students and staff who present a valid photo ID at the time of issuance. An acceptable source of identification includes a valid passport, military ID, a driver’s license or a valid state identification card. As this is an identification card, full facial photographs are required. Applicants are not permitted to wear any article of clothing or eyewear that obscures their physical features.
Proper Card Care and Card Replacement
It is the card holder’s responsibility to take good care of their Camel Card. Storing the card in a protective card case will lessen the risk of damage to the magnetic strip on the back of the card. A $25 replacement fee will be assessed for a non-functioning Camel Card that is determined to be caused by improper care and handling. The fee will automatically be assessed to a card holder presenting a non-functioning card that has been tampered with.
If a Camel Card is non-functioning as a result of normal use caused by swiping the card through authorized equipment, the Camel Card Office will replace it at no charge. The non-functioning card must be surrendered at the time of replacement. Upon issuance of a replacement card, remaining balances will be transferred to the new Camel Card.
Lost or Stolen Cards
The College is not liable for lost or stolen cards. The card holder is responsible for unauthorized transactions resulting from the loss or theft of their card. Lost or stolen cards should be immediately deactivated online and reported to the Camel Card Office. Contact the Camel Card Office during business hours at (860) 439-2250. There is a $25 replacement fee for lost or stolen cards.
Closing an Account
The Camel Card becomes invalid upon termination of affiliation with the College and must be surrendered if requested. All associated accounts will be closed automatically. Upon withdrawal, graduation or termination of employment from the College, balances remaining on the Camel Cash account will be applied to the participant’s Student Account/Accounts Receivable Account to settle any outstanding amounts owed to the College. If a credit balance remains on the Student Account/Accounts Receivable Account after settlement of any outstanding balances, refunds will be issued in accordance with College policy.
Receiving a Refund
Upon withdrawal, graduation or termination of employment, a refund must be requested by completing a Refund Request Form. The form is available at the Camel Card Office or online.
A refund is issued in the form of a check, and will be mailed to the permanent address on record with the College. Please allow 1-2 weeks to process the request from the date of receipt. Refunds will not be issued for account balances less than $1.00. If no refund is requested within one year from the date of withdrawal, graduation or termination, funds will be forfeited to the College.
Personal information is kept secure and confidential at the Camel Card Office. Outside parties do not have access to personal or account information unless express consent is granted or the College is required to comply with legal or government agencies.
Updated July 2015